The 6 Best Things About Customer Experience

The new business necessity is customer experience. According to Gartner, 50% of product investment initiatives will be shifted to customer experience innovations by 2017, and 89 percent of marketing leaders intend to compete largely on the basis of customer experience in 2016, compared to only 36% four years ago.

We have listened to the voice of the customer and have a good understanding of their needs. To create a great customer experience, they want us to excel in six important areas, and enhancing those areas is a fundamental component of our Essentials 2020 plan. As a result, we’ve made six promises to our clients, all of which we intend to keep through our actions and service levels.

1. Dependability

The ability to create an exceptional customer experience relies heavily on network and system uptime. “The ICRC’s digital transformation has been and will continue to be critical because…we must remain linked to exchange real-time information even if the Internet is down.” Communication is crucial in a combat zone. “Excellent communication can help save lives.”

Our customer’s voices should be heard as they count on us to help them with both important and non-critical business operations. To keep systems functioning, manage risk, and minimize risks, this necessitates complete business continuity management during unforeseen events, as well as end-to-end security. Customers expect to be able to focus on their business rather than worrying about technical solutions’ dependability. We provide them with that assurance.

2. Accessibility

Our clients expect to communicate with us via email, chat, voice calls, messaging, or portals on their terms. They want a prompt response to their query and do not want to waste any time waiting or reiterating questions.

As a result, we provide useful information on portals for consumers who want to serve themselves, as well as a variety of digital and personal communication channels with us. Our My Service Space interface, which is fully customized, includes a full suite of solution management apps, support tools, billing services, and more. Our customers are also supported by global and local teams in 220 countries who provide monitoring and support 24 hours a day, seven days a week.

3. Simplicity

Our clients want us to make doing business with us simple at all times. From ordering to implementing our solutions, we pay attention to what customers have to say and strive to make their lives easier so they can focus on their business.

We operate as a one-stop store strategic partner having end-to-end capabilities for all telco, IT, system integration, and business transformation needs because digital transformation may be a complicated task for many enterprises. We also provide customers with digital solutions that make day-to-day operations easier, such as centralized online access to invoices and online estimates.

4. Adaptability

We deliver customizable, scalable services and solutions that are tailored to the specific demands of each customer. We always use ideas that we understand and have proved in the field to make them personalized while yet being industrialized.

Customers engagement from sales teams that are familiar with their individual requirements. This enables them to create customized integrated solutions and pay-as-you-go pricing models to assist consumers in adapting to any situation. We may give customized support and performance reports that match corporate priorities once a system is up and running.

5. Expectation

We recognize that the digital world is rapidly evolving, and we are confident that our clients will be the new digital innovators in their respective sectors. This is why we assist our customers in staying ahead of the pack. Anticipation is also a daily challenge: good operations require quick reactions.

In Orange Labs, we develop the most cutting-edge solutions and collaborate on joint innovation projects to assist customers to take advantage of business prospects. Customers can use our monitoring tools on a more regular basis to identify threats before they become a problem. They can also use our reporting and guidance to plan for technical updates that will keep their infrastructure running smoothly. They will be able to act ahead of time in this manner.

6. Responsibility

We offer the greatest certified know-how and have a demonstrated track record of delivering digital transformation as a trusted partner to our customers. Our clients rely on us to deliver on our promises. We recognize the importance of customer projects succeeding; deploying a new network or IT solution is about more than just linking offices; it’s about enabling people to do their jobs and increasing their productivity. All of our teams are focused on increasing customer happiness, and we assure the finest possible working relationships with our partners by obtaining the highest level of certification attainable. Customers are welcome to visit our service centers to observe how committed we are to their support.

According to analysts, customer experience will supersede price and product as the most important brand differentiator by 2020. Just getting a handle on client expectations is the first step. Ours is a long-term program of continual customer experience improvement to which our entire business is dedicated.